Rhodes Bake-N-Serv Customer Satisfaction Team, we're here to help!
Today businesses handle complaints with their products and services in many different ways. Sometimes your experience with customer service can be extremely frustrating and time consuming. You may have been placed on hold for a seeming eternity, listened to some lovely music or pushed every number on the phone only to talk with someone who transfers you to another department.
(Debbie Norris, Rhodes Customer Satisfaction)
Rhodes Bake-N-Serv is different. Each phone call is answered by a competent representative, who is familiar with the product and who has worked for our company and used the product themselves for many years. Our phone lines are staffed between the hours of 8:00 a.m. to 5:00 p.m. MST. You may leave a message after hours and someone will return your call the next business day. You can also reach our Customer Satisfaction Department through our website at www.rhodesbread.com.
Another aspect that sets us apart from other customer service departments is our company’s “No Fault Guarantee.” This guarantee has been the same for over 60 years. It states,” If for any reason our product does not meet your expectations…we will send you a coupon of equivalent value and make every effort to correct the problem in the future.” Therefore, whether the product has not performed as it should or for any other reason, you will receive a coupon for the full value of the product to try it again.
We also believe in educating our consumers. When calling our Customer Satisfaction Department, you will learn what to look for when purchasing our product again to avoid problems in the future, and ways to use our product in different ways. Our Customer Satisfaction Team will happily send you our latest recipe booklet which also contains money-saving coupons.
Those on our Customer Satisfaction Team are: Julie Tolman, Jodie Pew, Carrie Sims, Debbie Ockenga, Carrie Whiting, Debbie Norris and Rebecca Van Valkenburg. They are all experienced bakers and have at times even answered questions about baking turkeys and cupcakes. When our consumers call our team, they hang up feeling compensated for their trouble and eager to try again. Now that is true Customer Satisfaction!